See what's on the horizon at Featureful.
Shipped Features
Roadmap
Voice Agents
AI-powered voice bots for outbound and inbound calls (April 2026)
Escalation Router
Smart classification logic that routes conversations to the right flow or human agent (April 2026)
Treatment Prompts
Modular conversation flows tailored per use case and vertical (May 2026)
Data Dictionaries & FAQs
Structured knowledge bases powering agent responses (May 2026)
Tasks
Task assignment, tracking, and traceability for the human team (June 2026)
Admin & Config
Agent, team, and permissions management (June 2026)
Appointments Engine
Medra takes full ownership of the meeting lifecycle — book, reschedule, cancel — synced live with the agent, no more calendar side-effects (July 2026)
Kill Switch
One button to instantly shut down all campaigns, AI replies, and follow-ups for an agent in an emergency (August 2026)
Post-Meeting Intelligence
Automatic AI transcriptions and attendance reports the moment a call ends (August 2026)
Feedback Hub
In-platform system to report, track, and resolve issues with AI agent behavior — replacing scattered spreadsheets, doubling as an internal QA/audit tool (November 2026)
Post-Meeting Intelligence
Automatic AI transcriptions and attendance reports the moment a call ends (August 2026)
Multimedia Messaging
Agents will send images, documents, and audio directly in the conversation — no more Drive links (December 2026)
Bulk Task Creation
Upload a CSV to auto-generate hundreds of proactive tasks for the commercial team in one shot (January 2027)
Ad Attribution Tracking
Know exactly which ad, QR, or campaign brought each WhatsApp lead in (February 2027)
Suspicious Intent Detection
Smarter handling when the AI senses a risky or bad-faith conversation, beyond just going silent (February 2027)
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